Disable or delete
Pause the widget temporarily, or remove it permanently.
Pegasus offers two ways to stop the widget:
- Disable — flips the Status badge to Inactive. The widget keeps its config (token, origins) but rejects new sessions.
- Delete — removes the entire widget configuration. Effectively a hard reset.
Disabling#
Today, disabling is done by deleting the widget config and re-creating it later. There is no separate disable toggle in the current UI; the Status indicator is informational (Active vs Inactive) but the only user-controlled lever is delete + re-enable.
When the widget is in Inactive status — which can also happen if Pegasus detects an issue — visitors see "This widget link is invalid or has been disabled." and the chat does not load.
Deleting#
Use Danger Zone → Delete Widget Config in the Embed tab.
Click Delete Widget Config
A confirmation modal explains the impact.Confirm
Pegasus tears down the widget. Status goes to Inactive. The embed snippet on your website starts returning "This widget link is invalid or has been disabled."
Optional: re-enable later
Click Enable Embed Widget to start over with a fresh config. The new token is different from the old one — your old snippet on your site no longer works.
What gets removed#
- The widget config (status, snippet template, allowed origins list).
- All active widget visitor sessions are rejected immediately.
What stays#
- The bot itself — name, documents, system prompt, conversation history with you in the Chat Workspace.
- Aggregated usage analytics for the period the widget existed.
Common reasons to delete#
- The bot is no longer used and you're tidying up.
- You want to switch to an entirely new widget configuration (alternative: rotate the token; lighter touch).
- You're rotating ownership and want to start clean.