Bot is not ready
Fix bot status problems before chat or widget use.
Symptom#
You see "Bot is not ready for chat" or a bot cannot be selected for chat/widget use.
Cause#
The bot is not in READY status. Common statuses:
- NO_DATA — no documents uploaded.
- UNTRAINED — documents exist but the bot has not been trained.
- PENDING — training is running.
- OUTDATED — documents changed after the last successful training.
Fix#
Open the bot
Go to Dashboard and select the bot.Check Source settings
Upload a supported document if there are no documents.Train or retrain
Click Train Bot and wait for status to become READY.Try chat again
Return to Chat Workspace or reload the website widget.
→ Related: Train your bot