FAQ

Can I use Pegasus without a team?#

Yes. Every user has a Personal workspace. Teams are optional.

Why can't my bot chat yet?#

It must be READY. Upload documents, train the bot, and wait for training to finish.

Why did my bot become OUTDATED?#

Documents changed after the last successful training. Retrain to refresh the knowledge base.

Can visitors see my Pegasus account?#

No. Widget visitors chat anonymously and do not need Pegasus accounts.

Can I restore deleted items?#

No. Deleting bots, documents, or widget configuration is permanent. Review the confirmation dialog before deleting.

Do answers include citations?#

Not yet. Copying answers exists, but citation/provenance display is a roadmap gap.

Where do I change plan?#

Subscription and quota are visible today. Self-serve Stripe checkout is planned for Billing v1.

Are API tokens available on Free?#

No. API access requires Pro or Ultra.